Terms of Sales
These General Conditions of Sale govern the use of the website www.lunaluz.fr (hereinafter referred to as the “Site”) as well as all transactions carried out on the Site between Lunaluz (hereinafter referred to as “we”, “our " or "us") and the user (hereinafter referred to as "you" or "your"). Please read these terms carefully before placing an order. By placing an order, you agree to be bound by these terms.
Products and orders
1.1 The products available on the Site are presented in a clear and precise manner, accompanied by descriptions, photographs and prices. The prices indicated are in euros and include applicable VAT. Delivery costs will be added to the total amount of your order.
1.2 By placing an order on the Site, you confirm that you are of legal age and have the legal capacity to enter into a contract.
1.3 Once your order has been placed, you will receive an email confirmation containing your order details. This confirmation does not constitute final acceptance of your order, but simply confirms that we have received it. We reserve the right to refuse or cancel an order at any time, particularly in the event of unavailability of products, pricing errors or payment problems.
1.4 We endeavor to ensure that the information on the Site, including product descriptions and prices, is accurate. However, errors may occasionally occur. In such cases, we reserve the right to correct any errors or inaccuracies and to notify you of such corrections before shipping your order.
2.1 Payments on the Site can be made by the payment methods available during the order process, such as credit cards, PayPal, or any other payment method specified on the Site.
2.2 You warrant that you are authorized to use the chosen payment method and that you provide accurate, complete and up-to-date information during the payment process. By placing an order, you expressly authorize the debit of the total amount of your order, including delivery costs, to the chosen payment method.
2.3 All payments are secure and processed in accordance with current security standards. However, we accept no liability for fraudulent use of your payment information by third parties.
3.1 The products will be delivered to the address you indicated during the ordering process. Please ensure you provide an accurate and complete delivery address. We will not be responsible for packages lost or delivered to the wrong address due to incorrect information provided by you.
3.2 Delivery times indicated during the ordering process are provided for information purposes only and may vary depending on your place of residence and the delivery method chosen. We endeavor to respect these deadlines, but we decline all responsibility in the event of a delivery delay beyond our control.
3.3 Delivery costs are indicated during the ordering process and will be added to the total amount of your order.
Right to retract
4.1 In accordance with current legislation, you have the right to withdraw from your order within 14 days of receipt of the products, without having to justify your decision.
4.2 To exercise your right of withdrawal, you must inform us of your decision by a clear declaration, for example by email to email@example.com . You can also use the withdrawal form available on the Site.
4.3 In the event of withdrawal, you must return the products in their original condition, complete, unused and in their original packaging, at your expense. We will refund the full amount of your order, including the initial delivery costs, within 14 days of receipt of the returned products, subject to their compliance with the conditions mentioned above.
5.1 All intellectual property rights relating to the products, the Site and its content are reserved. You undertake to respect these rights and not to violate them.
5.2 You may not reproduce, distribute, modify, display, transmit, publish, sell or in any way exploit the content of the Site, unless expressly authorized by us.
Protection of personal data
6.2 By placing an order, you consent to us using your personal data to process your order and to provide you with the products and services requested.
Health Tips and Responsibility
LunaLuz is a brand that offers products focused on natural solutions, such as aromatherapy and lithotherapy. However, we would like to emphasize that we are not medical professionals and our advice cannot in any way replace qualified medical advice.
Responsible use: Our products are designed to promote emotional well-being and calming. It is important to note that everyone reacts differently to natural products, and it is your responsibility to consider your own health situation, especially if you have specific health conditions, allergies, pregnancy or medical treatment in course. We strongly recommend that you consult a healthcare professional before using our products.
General information: The information and advice provided on our website, our packaging or any other communication media are for informational purposes only. It should not be considered medical or health advice. We disclaim any responsibility for the inappropriate use of our products or any adverse reactions that may result.
Liability: LunaLuz declines all responsibility for the incorrect or abusive use of our products, as well as for the consequences that could result therefrom. By using our products, you acknowledge that you take full responsibility for your health and well-being. We recommend that you carefully read the information provided on our products and follow the instructions for use.
Medical Consultation: If you have specific questions regarding the use of our products as they relate to your health, we strongly encourage you to consult a qualified healthcare professional. They will be able to provide you with advice tailored to your personal situation.
By accepting these General Conditions of Sale, you acknowledge having read and understood the information relating to health advice and our responsibility. You also agree to use our products knowingly and to consult a healthcare professional when necessary.
8. Disputes and applicable law
8.1 These General Conditions of Sale are governed by French law. Any dispute relating to the interpretation, execution or termination of these conditions will be under the exclusive jurisdiction of the French courts. 87.2 In the event of a dispute, we will endeavor to resolve the dispute amicably. If no amicable solution is found, you may resort to a mediation procedure or any other alternative method of dispute resolution.
We thank you for your trust and understanding. If you have any questions regarding our General Conditions of Sale, do not hesitate to contact us at the email address firstname.lastname@example.org .
PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that brought you to the Site, and information about how how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- COOKIES: This is a list of cookies that we use. We have listed them here so that you have the option to choose whether you want to allow them or not.
- _session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
- _shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
- _shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.
- cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
- _secure_session_id, unique session identifier.
- storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
- “Log files” track Site activity and collect data such as your IP address, the type of browser you are using, your Internet service provider, your referring and exit pages, and your timestamp data ( date and hour).
- “Web beacons,” “tags,” and “pixels” are electronic files that record information about how you navigate the Site.
Additionally, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including your phone numbers). credit cards, Paypal], your email address and your telephone number. This automatically collected information is referred to as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Generally, we use the Order Information we collect to process any orders placed through the Site (including to process your payment information, arrange for shipping of your order, and provide you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Evaluate potential fraud or risks;
- When consistent with the preferences you have communicated to us, provide you with information or advertisements about our products or services.
We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store – to learn more about Shopify's use of your Personal Information, please visit: https://www.shopify.com/en/legal/confidentiality . We also use Google Analytics to better understand how our customers use the Site – to learn more about Google's use of your Personal Information, please visit: https://policies.google.com/privacy?hl= fr-CA# . You can also deactivate Google Analytics here: https://policies.google.com/privacy?hl=fr-CA .
Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.
As noted above, we use your Personal Information to provide you with targeted advertisements or marketing messages based on your choices and preferences, and after your consent.
You can opt out of targeted advertising by following the steps below:
Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/?c=2&lang=EN
DO NOT FOLLOW
Please note that we do not change our Site's data collection and usage practices when we detect a “Do Not Track” signal on your browser.
If you are a European resident, you have certain rights regarding your personal information. You have the right to access the personal information we hold about you and to request its correction, updating or deletion. If you would like to exercise these rights, please contact us using the contact details provided below.
Additionally, if you are a European resident, please note that we process your information for the purposes of fulfilling our contractual obligations towards you (for example, if you place an order on the Site) or to pursue our legitimate business interests, as previously stated. Please also note that your information may be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will keep your Order Information on file unless and until you ask us to delete it.
14 bel air district, Doulevant le Château, 52110, France
We will endeavor to respond to your request as soon as possible