Frequently Asked Questions

What products does LunaLuz offer?

LunaLuz is a brand that offers a range of therapeutic products focused on natural solutions. We combine the power of plants through aromatherapy, the benefits of stones through lithotherapy, and the love of craftsmanship to create unique products.

How does aromatherapy work in LunaLuz products?

Aromatherapy is a form of natural medicine that uses the properties of essential oils extracted from plants to improve physical, emotional and mental well-being. At LunaLuz, we carefully integrate high-quality essential oils into our products to benefit from their therapeutic benefits.

What are the benefits of lithotherapy in LunaLuz products?

Lithotherapy is a practice based on the use of stones and crystals to balance energies and promote healing. At LunaLuz, we select specific natural stones for their unique properties and incorporate them into our products to amplify the beneficial effects on well-being.

Why is craftsmanship important in LunaLuz products?

At LunaLuz, we attach great importance to craftsmanship and the creation of unique and authentic products. Each piece is made with care and attention, showcasing artisan expertise. This adds a special touch to our products, reflecting our passion for art and creation.

Are LunaLuz products safe and high quality?

Absolutely ! At LunaLuz, we are committed to providing safe, high-quality products. We use natural ingredients, pure essential oils and carefully selected natural stones. All our products are manufactured to strict standards to ensure their quality and effectiveness.

How do I choose the LunaLuz product that best suits my needs?

We understand that each person has specific wellness needs. On our site, we provide detailed descriptions of each LunaLuz product, including their properties and therapeutic benefits. You can choose the one that best suits your needs and preferences.

Does LunaLuz offer usage advice for its therapeutic products?

Yes, we provide detailed usage instructions for each product on our website. There you will find information on the best way to use our therapeutic products to maximize their beneficial effects.

Where can I find LunaLuz products?

LunaLuz products are available on our official website, . You can easily place an order online and receive our products directly to your home. You can also visit our reseller stores:

  • Natur'Elle Institute, ECLARON-BRAUCOURT (52)
  • Flavors of our Terroirs, SAINT-DIZIER (52)
  • In the basket Champenois, SAINT-DIZIER (52)
  • Passion Chaussures, SAINT-DIZIER (52) & JOINVILLE (52)
  • Intermarché Florist, SAINT-DIZIER (52)
  • C&C gourmet intention, WASSY (52)
  • Vivrac Organic, JOINVILLE (52)
  • Château du Grand Jardin, JOINVILLE (52)
  • Nath Coiffure, SOMMEVOIRE (52)
  • Ames Soeurs Grocery Store, CHALONS EN CHAMPAGNE (51)
  • It's on my mind, BAR-SUR-AUBE (10)
  • Marjorie Nature, CHAUMONT (52)

Does LunaLuz use environmentally friendly packaging?

We are committed to protecting the environment, which is why we strive to use environmentally friendly packaging wherever possible. We prioritize recyclable materials and continually look for ways to improve our sustainable packaging practices.

Does LunaLuz offer refunds or returns?

Yes, at LunaLuz we want you to be completely satisfied with your purchases. If you have a problem with any of our products, please contact us within 14 days of receiving your order to discuss return or refund options.

What payment methods are accepted on LunaLuz?

On LunaLuz we accept payments by credit card (Visa, Mastercard, American Express), PayPal and any other payment method specified during the ordering process.

What are the delivery times on LunaLuz?

Delivery times depend on your location and the delivery method selected. We aim to meet the lead times indicated during the ordering process, but please note that these are provided as a guide only and may vary depending on different logistical factors.

How can I contact customer service?

You can contact our customer service by sending an email to . We will do our best to answer your questions as quickly as possible.

Are LunaLuz products covered by a warranty?

Yes, all our products are covered by a legal guarantee against manufacturing defects. If you have a problem with one of our products, please contact us immediately so we can help you resolve the issue.

Where can I find tracking information for my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the delivery of your package on the carrier's website.